ASAWA Japan The World Largest Used Car Exporter, Since 1993

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Asawa's Comprehensive Damage Report Process
Ensuring Your Satisfaction

When you receive a vehicle from Asawa and discover any damage, rest assured that our thorough evaluation process is designed to address your concerns swiftly and transparently. We conduct an in-depth analysis, including both internal and external inspections, from bodywork to interiors, and review accident photographs to precisely assess and estimate the damage for appropriate reimbursement.

Easy Reporting for a Hassle-Free Experience

To report a damaged condition, simply log in to our user-friendly platform. Our streamlined process ensures your complaints are promptly addressed, upholding our commitment to exceptional customer service.

Claimable Damages: Comprehensive Coverage

Mechanical Issues

Missing Accessories

Exterior Damaged

Interior Damaged

Our Structured Approach
Post-Reporting?

We've established a systematic process to maintain clarity and organization post-damage.

STEP 1

Verification of Complaints

  • Upon receiving your complaint, our customer service team promptly contacts you for a detailed discussion.
  • You'll be requested to provide supporting evidence to substantiate your claim.
  • Our team diligently reviews every aspect of your case to ensure a fair and effective validation process.
  • A comprehensive report, including your complaints, is prepared and forwarded to our Sales Team for further assessment.

STEP 2

Decision on Compensation

  • The Sales Team collaborates with all relevant stakeholders to authenticate your claim.
  • Once validated, the appropriate compensation is determined, with consideration to the specifics of each case.
  • The compensation process is customized, taking into account the severity and details of the damage.

STEP 3

Finalizing Repair or Compensation

  • We arrange a meeting with you to discuss the proposed compensation or repair plan, providing a detailed explanation and breakdown.
  • Decisions are made based on the intensity and specifics of the case.
  • Our priority is to resolve the issue comprehensively, ensuring such situations are avoided in the future, as your trust and confidence in Asawa are paramount to us.

Asawa Japan: Your Trusted Partner in Quality Vehicle Export

For any further assistance or to file a damage report, please log in or contact our dedicated customer support team. We're here to ensure your experience with Asawa is seamless and satisfactory.

ASAWA KOUEKI CO. LTD

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